Welcome to Pool & Spa Shop. These Terms and Conditions govern your access to and use of our website: poolandspashop.com.au.
By using this website, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please do not use our site.
"Website" refers to poolandspashop.com.au and all related pages.
"Customer", "You", or "Your" means any user, visitor, or purchaser on this website.
"We", "Us", or "Our" refers to Pool & Spa Shop, the business operating this website.
You must be 18 years or older to make purchases on this site.
You agree to use the website lawfully and not to:
All website content (logos, images, product data, copy, etc.) is owned by their respective owners, unless otherwise stated.
Unauthorized use, reproduction, or distribution is strictly prohibited.
We are not liable for any direct, indirect, incidental, or consequential damages that may arise from:
Our total liability is limited to the amount you paid for the affected product.
These Terms are governed by the laws of New South Wales, Australia, Australian Consumer Law, and any disputes will be handled by the appropriate courts in that jurisdiction.
We may update these Terms and Conditions at any time.
Changes are effective immediately upon being posted to the website.
Your continued use of the site constitutes your acceptance of the updated terms.
Discount coupons, promotional codes, or discount offers cannot be used in conjunction with any other specials, sales, or promotional pricing.
Only one discount or promotional offer may be applied per order unless otherwise stated.
We reserve the right to decline or cancel any order where multiple discounts are applied incorrectly.We also reserve the right to stop coupon codes at any time.
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue in full force and effect.
1. Contact Us Before Raising a Dispute
If you experience an issue with an order, payment, delivery or product, we ask that you contact us at [your business email address] before initiating a chargeback with your bank or payment provider. We will make reasonable efforts to investigate and resolve the matter promptly.
2. Order and Delivery Evidence
We retain relevant order records, payment confirmations, shipping information, tracking details, proof of delivery and customer communications. Where a chargeback is initiated, we reserve the right to submit relevant evidence to the payment provider or financial institution to contest the dispute.
3. False or Fraudulent Claims
Customers must not knowingly submit false or misleading claims concerning a transaction, including knowingly misrepresenting whether an order was placed, received or authorised. Where fraudulent activity is reasonably suspected, we reserve the right to provide relevant evidence to the appropriate payment provider or authority.
4. Order Verification
We reserve the right to request additional information or conduct reasonable verification checks where an order appears suspicious or potentially fraudulent. We may delay dispatch while verification is undertaken and, where reasonably necessary, cancel and refund an order in accordance with applicable laws.
5. Consumer Rights
Nothing in these terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable laws. Nothing in this policy prevents a customer from exercising their lawful rights to dispute a transaction.
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