Privacy Policy

Effective Date: 12 August 2025
Pool & Spa Shop — poolandspashop.com.au

This Privacy Policy explains how Pool & Spa Shop ("we", "our", "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website, poolandspashop.com.au.

We are committed to safeguarding your privacy and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We may collect the following information when you interact with our website, products, or services:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase history
Payment information (processed securely via third-party platforms)
Any additional information you choose to provide during communication

We only collect personal information that is reasonably necessary to provide our products and services.

2. Non-Personal Information and Cookies

We also collect non-identifiable data, such as:

Browser type and version
Device type and operating system
Referring URLs and website activity
IP address

Our website may use cookies to improve user experience and store user preferences. You can manage cookie preferences through your browser settings, though some features may not function properly if disabled.

3. How We Use Your Information

Your personal information is used to:

Process and deliver your orders
Provide customer support
Respond to enquiries
Send order updates and transactional communication
Send promotional emails (if you’ve opted in)
Improve our services and website

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

4. Payment and Third-Party Services

We use Stripe and Lightspeed (Ecwid) to process online payments securely. Your payment details are encrypted and managed by these third-party services — we do not store your full payment information.

We do not sell or rent your personal information. However, we may share non-identifiable, aggregated data with partners for marketing or analytics.

5. Protecting Your Information

We adopt industry-standard measures to safeguard your personal information against unauthorized access, misuse, or disclosure. However, please note that no method of online transmission is 100% secure.

6. Access, Correction, and Deletion

You have the right to:

Access your personal information
Request corrections to inaccurate or outdated data
Request deletion of your information (where legally permissible)

To make such a request, contact us at sales@poolandspashop.com.au.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, including for legal, accounting, or reporting obligations.

8. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted to this page with the revised effective date. Your continued use of our website after any modifications constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Pool & Spa Shop
📧 Email: sales@poolandspashop.com.au
📞 Phone: (02) 4545 2776
📍 Australia

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