At Pool & Spa Shop, we aim to provide premium products and excellent service. If you're not completely satisfied with your purchase, we're here to help with a clear and fair returns process.
If you change your mind or ordered the wrong item, you may return it within 7 days of delivery, provided:
In some cases, we may offer store credit at our discretion.
If your item is damaged in transit, faulty, or not as described, please contact us within 24 hours of delivery.
Send an email to sales@poolandspashop.com.au with:
We’ll arrange a replacement, repair, or refund in line with your rights under the Australian Consumer Law (ACL). In these cases, we will cover return shipping costs.
Refunds are typically processed within 14 business days after we receive and inspect your returned item.
Once approved, we’ll notify you via email and issue the refund to your original payment method.
Not sure if your item qualifies for a return or refund?
Contact our support team — we’re happy to assist.
This policy is in accordance with your rights under the Australian Consumer Law.
We are committed to ensuring every customer experience is a positive one.
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