All products sold by Pool and Spa Shop are genuine and sourced only from reputable distributors and suppliers.
We are not affiliated with, endorsed by, or authorised by any original equipment manufacturer (OEM) unless explicitly stated.
All product names, brands, and trademarks are used solely for identification and descriptive purposes to assist customers.
Product images are for illustrative purposes only. Product colours, finishes and appearance may vary from those shown and may change without prior notice due to manufacturer updates. Specifications and product images are subject to change without notice.
All trademarks, trade names, product names, and logos remain the property of their respective owners.
Their use by Pool and Spa Shop does not imply any association, sponsorship, or approval by the trademark holder unless expressly stated.
Pool and Spa Shop determines retail pricing independently.
Products may be sold above or below the manufacturer’s Recommended Retail Price (RRP) depending on stock availability, sourcing, and market conditions.
We reserve the right to adjust prices at any time without prior notice.
All prices displayed are in Australian Dollars (AUD) and include GST unless otherwise specified.
Unless otherwise stated, all product warranties are provided by the relevant supplier or manufacturer, and not by Pool and Spa Shop.
Full manufacturer warranty coverage may not apply to products purchased online, second-hand, or through unauthorised retail channels.
Customers are strongly advised to confirm the scope, validity, and process of any manufacturer warranty directly with the manufacturer before purchase.
Pool and Spa Shop does not assume, extend, or represent any manufacturer’s or supplier’s warranty and cannot be held liable for any refusal, limitation, or denial of warranty by a manufacturer or supplier.
Nothing in this policy limits or excludes any rights or remedies available to consumers under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).
Under the Australian Consumer Law:
All warranty claims must be made directly to the relevant supplier or manufacturer, unless Pool and Spa Shop instructs otherwise in writing.
Pool and Spa Shop is not responsible for delays, refusals, or conditions imposed by the manufacturer or supplier during the warranty process.
Any assistance we provide in facilitating a warranty claim is offered as a courtesy only and does not constitute acceptance of liability or an extension of warranty by Pool and Spa Shop.
By purchasing from Pool and Spa Shop, you acknowledge and agree that:
Pool and Spa Shop does not knowingly sell counterfeit, grey-market or unauthorised parallel-import products.
Unless expressly stated otherwise, products supplied by Pool and Spa Shop are sourced through our established and legitimate Australian supply channels, including reputable Australian distributors, wholesalers and suppliers.
We do not represent or advertise products as being sourced through a manufacturer's official Australian distribution network unless that is the case.
Where a product's distribution status, warranty arrangements or supply channel is relevant to the purchase, customers may contact Pool and Spa Shop prior to purchase for clarification.
All products supplied remain subject to the applicable Australian Consumer Law and any other rights and obligations imposed by Australian law.
Images are for illustrative purposes only. Actual product may vary due to manufacturer updates or changes.
Pool and Spa Shop fully complies with the Competition and Consumer Act 2010 and Australian Consumer Law, including:
Pool and Spa Shop does not engage in resale price maintenance and reserves full discretion over the resale price of all goods.
For enquiries regarding product authenticity, pricing, or warranty support, please contact:
📞 Phone: 0450 908071
✉️ Email: sales@poolandspashop.com.au
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