Business Hours:
Mon–Fri: 09:00 AM – 05:00 PM (AEST)
Sat–Sun: Closed
Authority to Leave – Important Notice
If you select Authority to Leave at checkout, you are giving the courier permission to leave your order unattended at the delivery address. Once the courier has confirmed the delivery as “left in a safe place,” the order is considered delivered.
Please be aware that we cannot be held responsible for any loss, theft, or damage that occurs after the courier has delivered the goods under your Authority to Leave instructions.
If you prefer your order not be left unattended, do not select Authority to Leave and ensure someone is available to receive the delivery, or provide an alternate address where someone can sign for it.
Returned to Sender Policy
If a parcel is returned to sender due to an incorrect address, failure to collect the parcel, refusal to accept delivery, or because no one was available to sign for the shipment, the order will not be eligible for a refund.
Any costs incurred for the return of the parcel and any subsequent redelivery charges are the responsibility of the customer and must be paid before the item is resent.
To avoid delays and additional costs, customers must provide a valid delivery address where the parcel can be received and signed for. By placing an order, the customer agrees to these conditions and accepts responsibility for any freight charges resulting from a returned shipment.
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